Privacy Policy

Our Commitment to Your Privacy

At LogiSmile, we understand that delivery drivers handle sensitive location data every day. Your privacy and the security of your delivery information are fundamental to our service design. This Privacy Policy explains how we collect, use, and protect your information when you use our route optimization app.

We believe in transparency and giving you control over your data. This policy outlines our privacy practices in clear, understandable terms.

What Information We Collect

🔍 Information You Provide

• Account Information: Email address, username, and basic profile information
• Delivery Addresses (Temporary): Addresses you enter for route optimization (processed locally and not permanently stored)
• App Preferences: Your settings, preferences, and customization choices
• Support Communications: Messages you send to our support team

📊 Automatically Collected Information

• Usage Analytics: App performance, feature usage, and optimization statistics (anonymized)
• Device Information: Device type, operating system, app version
• Performance Metrics: Route efficiency, fuel savings, time optimization (aggregated and anonymized)

🚫 Information We DON'T Collect

• Permanent Address Storage: We never permanently store your delivery addresses
• Real-time Location Tracking: Location data is collected only during application use to suggest the best route optimization.
• Personal Customer Information: We don't access recipient details or package contents
• Sensitive Personal Data: We don't collect financial information, health data, or other sensitive personal information

How We Use Your Information

🎯 Primary Purposes

• Route Optimization: Processing your delivery addresses to create efficient routes
• Service Improvement: Enhancing our algorithms and app functionality
• Customer Support: Responding to your questions and resolving issues
• Security: Protecting against fraud, abuse, and security threats

📈 Analytics and Research

We use aggregated, anonymized data to understand how our app helps drivers save time and fuel. This helps us improve our service and develop new features. Individual routes or addresses are never used for research purposes.

🔐 End-to-End Encryption

Your route data is protected with military-grade encryption:

• In Transit: All data sent between your device and our servers uses TLS 1.3 encryption
• At Rest: Any temporary data stored for optimization is encrypted using AES-256
• Processing: Route calculations use encrypted data that's automatically deleted after optimization
• Zero Knowledge: Our servers cannot read your delivery addresses even during processing

🗄️ Data Storage and Retention

Addresses and Routes

• Delivery Addresses: Never permanently stored on our servers
• Route Data: Temporarily cached during optimization, then automatically deleted
• Optimization Results: Only general efficiency metrics are retained (no specific addresses or routes)

Account and Usage Data

• Account Information: Retained while your account is active
• Usage Analytics: Anonymized data retained for service improvement
• Support Communications: Retained for customer service purposes

Data Deletion

You can request deletion of your account and associated data at any time by contacting us at support@logismile.com. We will delete your data within 30 days of your request.

🤝 Data Sharing and Disclosure

We DON'T Share

• Your delivery addresses or routes
• Personal location data
• Individual optimization patterns
• Customer or recipient information

Limited Sharing for Service Operation

We may share minimal, necessary information in these specific circumstances:

• Service Providers: Trusted third-party services that help us operate the app (under strict confidentiality agreements)
• Legal Compliance: When required by law or to protect rights and safety
• Business Transfers: In the event of a merger or acquisition (with the same privacy protections)

Anonymized Aggregated Data

We may share aggregated, anonymized statistics about fuel savings, time optimization, and general usage patterns to demonstrate the value of our service. This data cannot be traced back to individual users.

⚖️ Your Privacy Rights

Access and Control

• Access: View what data we have about you
• Correction: Update or correct your account information
• Deletion: Request deletion of your account and data
• Portability: Export your account data
• Opt-out: Disable analytics or marketing communications

International Users

For users in the European Union, United Kingdom, and other regions with comprehensive data protection laws, you have additional rights under GDPR, CCPA, and similar regulations. We comply with all applicable data protection laws.

🔒 Security Measures

Technical Safeguards

• Encryption: All data encrypted in transit and at rest
• Access Controls: Strict employee access controls and authentication
• Regular Audits: Frequent security assessments and penetration testing
• Secure Infrastructure: Hosted on certified, secure cloud platforms

Operational Safeguards

• Employee Training: Regular privacy and security training for all staff
• Data Minimization: We only collect and retain data necessary for service operation
• Incident Response: Established procedures for security incident response
• Third-party Vetting: Thorough security assessments of all service providers

📋 Policy Updates

We may update this Privacy Policy to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you through the app or via email for significant changes
• Provide a summary of changes when requested
• Give you the opportunity to review changes before they take effect

📞 Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer: For formal privacy requests or compliance inquiries, please include "DPO Request" in your email subject line.